All Dreses: Please keep in mind that all of our dresses are uniquely made to order to keep costs low for our customers. Also understand that colors on your computer screen can be a little different than how they appear in person. For these reasons, we encourage you to order a swatch (free shipping) to help you decide. Ador will issue a full refund, including shipping, for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to us directly on the Contact Us page for assistance with processing your return. For other special cases, please check our detail return policy. Accessories & Shoes: Products with no quality-related issues can be returned within 14 days of receiving your order. We will issue a full refund of the returned product's cost if you are not 100% satisfied with your order. For other special cases, please check our detailed return policy.