How to Make a Return

We hope you love your purchase, but if you'd like to return an item, just follow the steps below.

Step1: Request a return

Submit a return request by contacting our Customer Service within 14 days of receiving your order. Please attach the explanations and photographs stating the reason for your return. In the case of size deviation, please note the difference between the actual ordered size and the size of the received item, which will save us processing time and speed up your refund. We reserve the right to not accept the return without prior approval from our Customer Service.

Step2: Pack up & Send off your items

Once our Customer Service has approved your request, we will provide you with a return address and a Product Return Form, which must be completed and included in your returned package. Please send the item(s) through your local post office within 3-5 working days upon receiving the return form.

- Please only use the normal economic Post Office Service. (UPS returns are only available within the U.S.)

- Please record your tracking number to follow your return’s progress. Ador is not responsible for lost or stolen items.

Step3: Refund processing

All of the return item(s) will go through inspections. We will process the refund within 3-5 working days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.

Please Note: We reserve the right not to process the refund if they are returned in unacceptable condition. All returns must be in their original condition — unworn, unwashed, unaltered, undamaged, clean, and salable with original tags and packaging. Once any tag has been removed, an item cannot be returned.

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