We hope you love your purchase, but if you'd like to return an item, just follow the steps below.
Submit a return request by contacting our within 14 days of receiving your order.
Please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
Once our Customer Service has approved your request, we will provide you with a return address and a Product Return Form, which must be completed and included in your returned package. Please send the item(s) through your local post office within 3-5 working days upon receiving the return form.
- Please record your tracking number to follow your return’s progress. Ador is not responsible for lost or stolen items.
All of the return item(s) will go through inspections. We will process the refund within 3-5 working days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: In this situation, we will not be responsible for the return shipping cost.
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
We cannot accept returns in the following conditions:
1. Washed, worn, used, tag-removed or misused items.
2. Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)
• For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
• If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
• If the package is returned to our warehouse because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
Return address: You will need to send your returning products to our warehouse in China. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your Ador Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
If you need assistance, please Contact Us.