We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items and Condition
1. Items that can be returned/refunded or exchanged as we are faulty, for example:
A. Faulty items damaged/broken, or soiled upon arrival.
B. Items received in the incorrect size/color.
We promise that we will make a full refund on the items you purchase, the delivery costs and return delivery charges (if have) where the items may have quality issues. We will strictly adhere to Consumer Protection from Unfair Trading Regulations 2008, Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Consumer Protection (Amendment) Regulations 2014 and Consumer Protection Act 1987 to protect your legitimate rights of cancellation, your withdrawal rights, repair rights, discounts rights and other statutory rights.
2. 14 Day Normal Cancellation period
Generally, you have a Normal cancellation period that ends at the end of 14 days after the day on which the goods come into the physical possession of：
(a) the consumer, or
(b) a person, other than the carrier, identified by the consumer to take possession of them.
Note: Items that can be returned/refunded within 14 days so that you are suggested to have the items in a good condition (i.e., Items are in the original packing with tags).
We cannot accept returns under the following conditions:
1. Items outside the mandatory warranty time frame.
2. Washed, worn, used, tag-removed, or misused items that will seriously affect resale.
3. Items under the following categories are non-returnable unless contradicts the laws and rules:
Wedding & Events
Beauty & Hair-Face Masks/Disposable Supplies
Shoes & Bags
Baby & Kids
Men’s Swimwear, Kids (Boy & Girl’s Swimwear)
Bodysuits, Lingerie, Underwear, Sock
Sports & Outdoors
Dresses, Pants & Jackets
Toys & Hobbies
Cosplay & Costumes
Excluding Everyday Cosplay Anime Hoodies & T-Shirts
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our China warehouse as communicated by the Ticket function or Customer Service, we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your Ador Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
If you want to return the product, please confirm that you've received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket with supportive proof(photos or videos). We are sorry we do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will confirm your return request according to our policy, warranty, product status, and the proof you provided.
You are entitled to enjoy your aftersales rights in accordance with the entitlement in “Our guarantee”.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation.
* Expedited Express: 30 days from the shipped day
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service - tracking: 90 days from the shipped day
Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoy our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please Contact Us.